Only use this if we need to bill you additionally for something a little out of the ordinary. We find this a handy way to take care of:
Custom engraving requests
Merchandise adjustments: Purchase of negotiated merchandise not featured in our store, or a negotiated extra price to pay for a closeout.
Shipping adjustments: For example, should your order go through and we needed to make a special quote for an international order (outside the US) or a bulk order, we will direct you on how many credits to buy.
Gift card purchases: If you happen to have a debit gift card or two or one of our gift certificates you want to use up (plus a little more), we can use this to let you do so. We'll need to coordinate this with you.
How it works:
Each quantity you purchase represents $0.99 (US). So if we instruct you to purchase a quantity of 45 of this product, you will be charged $44.55.
No shipping and handling charge will apply to this charge.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.