Shipping & Returns
Returns and Refunds Policy
You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please ship all returns to Returns-Cookbook People, 3601 Pinehurst Drive, Boise, ID 83703.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
These will vary depending on your location - and at certain times of year USPS can take longer due to increased volume and limited transportation availablity. Here is an explanation of the services we offer:
For orders within the USA:
2 - 8 Days USPS (our cheapest option) - delivered 2 - 8 business days from leaving our warehouse. For customers in Alaska or Hawaii, this service takes 3 weeks.
2-3 Days USPS First Class Mail (available for smaller packages only) - delivered within 2 - 3 business days from leaving our warehouse.
2-3 Days USPS Priority - delivered within 2 - 3 business days from leaving our warehouse.
1-5 Days (Tue-Sat) - FedEx Ground Home Delivery - delivered on Tuesdays through Saturdays within 1 - 5 days from leaving our warehouse.
2 Days FedEx - delivered within 2 - 8 business days from leaving our warehouse.
Overnight USPS (Express Mail) - delivered the next day (Monday to Saturday) from leaving our warehouse.
Overnight FedEx - delivered the next business day from leaving our warehouse, by 3pm to most addresses or 4.30pm to rural areas.
For orders outside the USA:
USPS (First Class Mail International) - delivered within 7 - 21 business days from leaving our warehouse.
6-10 Business Days - USPS (Priority Mail International) - delivered within 6 - 10 business days from leaving our warehouse.
3-5 Business Days - USPS (Express Mail International) - delivered within 3 - 5 business days from leaving our warehouse.
2-5 Business Days - FedEx (International Economy) - delivered within 2 - 5 business days from leaving our warehouse.
1-3 Business Days - FedEx (International Priority) - delivered within 1 - 3 business days from leaving our warehouse.